Shipping & Returns

Custom Orders & Lead Times

Because custom work is built to your specifications, it cannot be resold or restocked. Please review your build sheet, configuration, and all selected options carefully before placing your order.

Rifles

All of our rifles are fully custom builds. Each rifle is made to order, and typical lead time is approximately six (6) months from the date your order is placed.

Please note: our checkout may display an estimated delivery window of up to 60 days. That is simply the longest date range our e-commerce platform allows us to select — it is not our actual lead time. Plan on roughly six months for a custom rifle build.

Lead times are estimates, not guarantees. Component availability, finishing schedules, and the complexity of your build can move the date in either direction. We will keep you updated on the status of your build, and you are always welcome to contact us for a progress update.

Other custom work

Custom Cerakote, custom gunsmithing, engraving, and any other made-to-order or personalized service is also final sale. Lead times for these services vary by scope and current shop schedule and will be communicated when your order is confirmed.

If an item arrives damaged, defective, or is not what you ordered due to our error, please contact us right away — we will make it right. Final sale applies to change-of-mind returns, not to our mistakes.

Returns Policy

We accept returns of most new, unused, and unopened stock items within 30 days of delivery for a refund of the purchase price. Items must be returned in their original condition and packaging.

Custom, made-to-order, and personalized items — including all rifles — are final sale and are not eligible for return, exchange, refund, or cancellation. See Custom Orders & Lead Times for details.

Customers are responsible for all return shipping costs unless the item received was incorrect or defective due to our error.

Refunds are processed after the returned item is received and inspected. Please allow:

• 3–5 business days for return processing after delivery, and
• additional time for your bank or credit card provider to post the refund to your account.

Original shipping charges are non-refundable unless the return is due to our error.

To initiate a return, please contact us with your order number and details regarding the item you wish to return. We will provide return instructions and the appropriate return address.

Shipping

We ship to most addresses within the US; however, some products may have shipping restrictions.

Estimated shipping and delivery dates are provided at checkout based on product availability and the shipping method selected. Delivery estimates are not guaranteed and may vary due to carrier delays or other circumstances beyond our control.

Custom orders are the exception to the estimates shown at checkout. The delivery window displayed at checkout maxes out at 60 days because that is the furthest date our platform allows us to select. Custom rifles typically take about six months to build and ship. See Custom Orders & Lead Times.

Shipping rates for many items are calculated based on package weight and destination. Product weights are listed when available, and all shipping weights may be rounded up to the nearest full pound in accordance with carrier requirements.

Product Availability / Out-of-Stock Items

Occasionally, certain products may become temporarily unavailable due to high demand or production schedules.

If an item you order — including products such as the Mountain Muffler — is out of stock after your order is placed, we will contact you within 3 business days to provide the following options:

• a full refund to your original payment method, or
• the option to wait for the next production batch, which is typically available within approximately 6 weeks.

We do not charge customers for items that cannot be fulfilled without providing the option of a refund.